Support
Need help with [APP NAME]? We’re a small team and read every message.
Contact us
Email admin@thomasrnd.com and we’ll get back to you, usually within two business days.
Frequently asked questions
How do I cancel my subscription?
Subscriptions are managed by Apple or Google, not inside the App.
- iPhone/iPad: open Settings → tap your name → Subscriptions → [APP NAME] → Cancel Subscription.
- Android: open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → [APP NAME] → Cancel.
Cancel at least 24 hours before your current period ends to avoid being charged for the next one. Deleting the App does not cancel your subscription.
How do I get a refund?
Because payments are processed by Apple or Google, refunds are handled by them. For App Store purchases, visit reportaproblem.apple.com. For Google Play purchases, see Google Play’s refund help or your Google Play order history.
I bought a subscription but the App doesn’t recognize it.
Make sure you’re signed in to the same Apple ID or Google account you used to purchase, then use Restore Purchases in the App’s settings. If that doesn’t work, email us and include your device type.
Can I use my subscription on more than one device?
Yes — on devices signed in to the same Apple ID (or Google account) you used to subscribe, use Restore Purchases. Subscriptions cannot be transferred between iOS and Android. [CONFIRM: true if no cross-platform accounts; update if accounts/RevenueCat enable cross-platform access.]
Which math curriculum does the App follow?
[APP NAME] explains the strategies and visual models used in many current elementary math programs. [CONFIRM: list supported curricula and grade levels.] The App is not affiliated with any school or curriculum publisher.
Is the App for kids?
No. [APP NAME] is written for parents and other adults who want to help a child with math. It isn’t designed to be used by children on their own.
How do I delete my data?
Email admin@thomasrnd.com with the subject “Data deletion request.” See our Privacy Policy for details.